Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples. You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, youll learn...

Are you ready to turn your million-dollar ideas into reality? Salesforce AppExchange Success Blueprint is your ultimate guide to becoming a successful ISV partner and publishing your Salesforce applications on the AppExchange. This book covers every facet of the application development process, from the initial partnership establishment to smoothly preparing for security review and managing app releases. Packed with real-world examples, case studies,...

"40% of small business executives say payroll, benefits, compliance, and people management is "the worst" part of their jobs. Legacy HR practices are outdated and risky, and most of their software is clunky and siloed. The reality is that there is no longer a need for a traditional HR department. Almost all its responsibilities can be automated. SMBs need only an individual or small team to do what robots can't: manage employee experience and make...

"Across the world, algorithms are changing the nature of work. Nowhere is this clearer than in the logistics and distribution sectors, where workers are instructed, tracked and monitored by increasingly dystopian management technologies. In Cyberboss, Craig Gent takes us into workplaces where algorithms rule to excavate the politics behind the newest form of managerial power. Combining worker testimony and original research on companies such as Amazon,...

Discover best practices for real world data research with SAS code and examples Real world health care data is common and growing in use with sources such as observational studies, patient registries, electronic medical record databases, insurance healthcare claims databases, as well as data from pragmatic trials. This data serves as the basis for the growing use of real world evidence in medical decision-making. However, the data itself is not evidence....

Every organization develops a bureaucracy, and open source projects are no exception. When your structure is intentional and serves the project, it can lead to a successful and predictable conclusion. But project management alone won't get you there. Take the next step to full program management. Become an expert at facilitating communication between teams, managing schedules and project lifecycle, coordinating a process for changes, and keeping meetings...

As businesses strive to harness the power of data, the demand for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform is surging, and this book equips you to meet that demand. Written by a certified Salesforce instructor and an expert with extensive experience in complex Salesforce implementations and cross-cloud architecture, this updated edition of Salesforce B2C Solution Architect's...